Cancellation Policy

Q. How do I cancel my order?

A. COD orders can be cancelled directly from the registered account before it gets shipped.

For prepaid orders, please contact our Customer Care at support@hellohaat.com to cancel the order and refund your payment. The refund amount will be added to the customer’s wallet.

If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

In case you desire any changes or edits in your order, please write to us at support@hellohaat.com with your order ID. Our Customer Care representatives will help you out with customized solutions wherever possible.