Refund Policy

Q. What are the terms and conditions for refund?

·         You can ask for a refund against any of your order within 3 days of its date of delivery. and we will make the refunds within 15 days through NEFT/RTGS and online payment .

·         All refunds will be credited in your HELLOHAAT Wallet as store credits which you can use to shop on

·         If you are a guest user, you will need to register with the email address which you had used to place your order to access wallet

·         For any other requests or queries regarding this, kindly write to us at

Q. What are the rules for Courier charges refund?

·         For all self-shipped returns, we will provide you a cashback of Rs.100 for shipments weighing up to 500 grams.

·         For every next 500-gram slab, an additional Rs.50 will be added to the refund amount.

·         For example, a single i-phone cover piece weighs around 250 grams which if returned would give you a cashback of Rs.100 in your account.

·         If you happen to return 3 i-phone cover, your return shipment weighs 750 grams and would give you a cashback of Rs.150.

·         Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service.

·         Speed Post is a government of India owned entity and has the most widely distributed postal network in India.

·         Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.

·         If the courier cost is lesser than Rs.100, you will still be receiving a cashback of Rs.100.

Q. Refund booking amount?

·     When you purchase product from  Than you redeemed your booking amount. For example :- you book ABC Brand mobile atleast worth INR 5000 or Above. You redeemed your booking amount.(Net Amount – Booking Amount.). if you purchased product less then INR 5000. Then you redeemed only 20% of Net Amount from Booking amount. For example product price :- INR 4000 (4000*20/100=800). So, you only redeemed INR 800 from booking amount. less amount will be show in your Account.

Q. How long the refund procedure takes?

A.  The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your HELLOHAAT E-wallet as store credits.

Q. Where should I return my product?

You could courier the product to us at the address mentioned below and we will reimburse courier charges (You will be credited Rs.100 cash back. If courier costs more than Rs.100, please retain your invoice and we will reimburse you accordingly)


Q. I haven't received my refund yet. What should I do?

1.       We update our customers through emails once we initiate the refund procedure.

2.       If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.

3.       For queries you can write to us at